OpenReach have advised they are making some simple changes to engineers’ procedures. Going forward before entering an end users’ premises* they will ask two questions, to assess the situation and establish the possible presence of a patient with COVID-19: 

  1.  Has anyone in the premises been diagnosed with COVID-19, been asked to self-isolate, or has traveled to a Coronavirus high-risk area or country in the last 14 days? 
  2.  Is anyone in the premises suffering from flu-like symptoms?

If the answer to the first question is yes, the engineer will contact a special hotline for further advice on how to proceed and to ensure the job is correctly reappointed by CPs, as and when appropriate.

If the answer to the second question is yes, the engineer will proceed with the job, but will undertake additional hygiene actions. This includes wiping surfaces, asking the end customer to remain in a different room, not accepting the offer of drinks and on finishing the job not completing the sign-off with the customer.

If the answer to both questions is no, the job will proceed as normal.

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