Working remotely can be a big ask for employees, after being in office for so long. It’s also now a long-term reality for many businesses worldwide.
It has influenced not just how we operate, but also how we use technology and the protection that comes with it. Adapting to your client’s needs from the comfort of your own home is a challenge, but one that must be overcome if a business is to thrive.
It’s important to ensure that all of your workers have the same level of cyber protection as their workstations – both for your own data and for the data of your clients.
Here are four popular remote work problems, along with solutions and advice on how to overcome them:
1. Hardware accessibility
It’s important that all of your workers have access to a secure system and appropriate equipment they need to work from home. Investing in the necessary peripherals and tools for your remote employees will save you a lot of money in the long run.
System Force’s Advice: It’s important to have the right equipment in order to operate efficiently. It’s essential to provide workers with all of the tools they need to do their jobs efficiently and effectively. Not only does it increase productivity, but saves time trying to fix or purchase certain things needed for the person’s job. We have a wide range of hardware as well as repairs to ensure that everything is running smoothly.
2. Device availability
Employees are primarily operating remotely on their own computers, which may compromise client data and security. It is critical to have the necessary tools and software to prevent any leaks or viruses from gaining access to private information. It’s critical to provide a safe and stress-free workflow free of any online accidents that could compromise data or the company’s credentials.
System Force’s Advice: Giving workers a work laptop to take home with the appropriate protection and apps pre-installed helps a lot with their work environment and encourages them to be secure online without worrying. Not only a computer system, but having a cloud data system that workers can upload and download information from is easier (and more secure) than having it all saved onto one laptop. System Force IT customises desktops and laptops to meet the company’s needs, including pre-installing security software and cloud integration.
3. Support on Demand
Any company, whether in-house or with remote users, needs to have IT support available 24 hours a day, seven days a week. When it comes to dealing with data and knowing how to manage it correctly, understanding the ins and outs of a security protocol is crucial.
Having a support team to back up the staff in the event that something goes wrong with their equipment or on-screen issues helps to reduce tension and fix problems quickly.
According to recent surveys, nearly 73 percent of employees do not have formal IT security awareness training, and only 32 percent of businesses have offered antivirus software and end-point security devices to their remote workers since the pandemic started.GOV.UK, 2020.
System Force’s Advice: We take pride in our 24/7 IT technician service, which includes live chat and a support team to answer any questions you might have. Companies find that outsourcing IT is a lot cheaper, and more efficient for them, when they need the help.We strive to provide outstanding service by assuring our customers that they are in good hands. We want to provide you with the best customer experience possible so that you can focus on your company without worry.
4. Remote Communication
Communication channels are gaining in popularity, and are primarily used to communicate with colleagues and clients via phone, text, or video. Customers expect a fast response from their favourite brands or brands they need support from. It’s important to have a quick line of communication with your customers when they’re in trouble or request support. When working remotely, accessing your work phone line from your own devices is critical to maintaining contact services.
System Force’s Recommendation: We personally suggest 3CX, a user-friendly contact software that allows you to use your company phone line from your laptop or smartphone. This reduces call costs while also introducing a new way to communicate virtually, right from your smartphone. You can use 3CX anywhere, at anytime – ideal for remote working, or out of office hours.
With companies giving options to their employees whether they want to work from home or not, they need to be prepared to adapt to today’s digital age. Offering a work laptop and a work phone, setup with anti-virus software(s) and cloud integration is important. Keeping in contact with your clients and co-workers is just as important as the tech you need, so make sure there is a way you can do that – ideally via VoIP as it’s cheaper.
If you’re interested, please contact us so we can assist you in determining what’s best for your business. More information is available on our website.
System Force IT provides 24/7 IT support and engineering help with all our services. Our IT infrastructure management team are responsible for the backbone of your business. Monitoring and maintaining both physical and virtual services in real-time.