In the last five years, Voice over IP (VoIP) has grown in popularity. It’s starting to change the way we communicate, whether it’s for personal or professional reasons. But why has VoIP become so popular in the telecommunications industry?
Here’s some factors on why VoIP is the future of communication
Faster Internet Speeds
With broadband companies constantly striving to improve their speeds and attract customers to stay with them, and the introduction of 5G mobile networking; internet speeds are as strong and fast as it has ever been.
To communicate globally, VoIP relies solely on the cloud. Gone are the days of sluggish internet connections and pricey international calling rates. Being in a digital age, this simply implies more consistent internet speeds, delivered at a faster rate, and with greater global availability.
BT Line Cut Off
BT, the UK’s largest ISP, has announced that it will shut down its public switched telephone network (PSTN). This means that all traditional phone networking cables will be disconnected, prompting everyone to use the internet and VoIP.
As more businesses and consumers switch to mobile and internet communications, VoIP provides them with more features than a traditional phone.
BT has focused a lot of attention on its broadband collaboration with the government, constantly expanding speeds through their fibre-optic lines.
More features on VoIP services
Businesses can utilise VoIP services to communicate with their customers in a variety of ways. From different communication platforms to whiteboard accessibility, VoIP has a lot of characteristics that might help improve customer service.
Along with video calling and SMS, VoIP’s phone system benefits most businesses because it includes features such as call forwarding, which allows you to access calls from your smartphone, auto-attendant, which directs customers to the appropriate agent, and call recording, which provides audio recordings to the agent for training purposes.
Businesses can always count on VoIP services to come up with new and innovative ways to communicate.
As VoIP services are hosted in the cloud, there’s rarely any chance for any interference.
The quality of your VoIP calls is determined by the speed of your internet connection. The internet, unlike traditional telecoms, is more reliable for connectivity, and internet speeds are always improving (which is a big bonus).
With VoIP, there is no cost for calling or video calling. Normally, there is a charge for each country when calling abroad, however this is not the case with VoIP. VoIP is only reliant on good internet because it’s hosted in the cloud.
Many VoIP providers provide various flexibility options to suit your business and various features that are specifically designed to you. Ultimately, this is much less expensive than paying for phone calls, and you get a lot more benefits for your money.
Employees connect to the cloud-based network via a variety of devices, including tablets and smartphones. VoIP enhances mobility by allowing employees to travel anywhere and whenever they want without having to inform clients of their exact location.
A VoIP system can connect to smartphones but even operate as an office phone, which is ideal for companies that work remotely or don’t want to be chained to their desk.
Giving your business the freedom to be accessible whenever, whenever – with simply an internet connection – can be extremely beneficial to its success.
The cost of phone lines and international fees are reduced as your VoIP system is hosted in the cloud. You can connect to your VoIP system from any device with an internet connection, giving remote access from your home or saving on travel costs and emissions!
In addition, VoIP removes the need for paper. Documents can be shared via chat boxes, and other capabilities such as a whiteboard and note-taking are available.
Ultimately, VoIP provides many more functions, lowers expenses, and relies solely on the internet. The future of communications is here, and businesses are quickly boarding the ship.
System Force IT helps companies make the move to VoIP as smooth as possible. We host, manage, and maintain all of your VoIP services, so you don’t have to!
Get in contact to find out more on how we can help you.
System Force IT provides 24/7 IT support and engineering help with all our services. Our IT infrastructure management team are responsible for the backbone of your business. Monitoring and maintaining both physical and virtual services in real-time.