At System Force IT, we pride ourselves on the high level of service we offer our clients. With a Support Desk manned by knowledgeable and friendly engineers to ensure a quick and responsive outcome to professional on-site engineers who manage installs, repairs, migrations, training and support.
Our range of support solutions ensure complete satisfaction ranging from ad-hoc services, to unlimited telephone and remote support through to 24/7 full network and security management.
- User Support – Unlimited telephone and remote support for users, resolving incidents and requests quickly.
- Network Operations – 24/7/365 System Infrastructure support, monitoring of all network devices and connections, pro-active management and monitoring incident reports, traffic flow, network changes and backup implementations.
- Systems Operations – Management of core systems tasks, patch management, user account management.
- Security Management – vulnerability scans, firewall updates, AV and Anti-malware.
- On-site repair, maintenance and deployment.
Whether you require a fully outsourced solution to provide a controllable IT budget or you want to compliment or assist your existing IT support, we can tailor a solution to meet your needs, minimising business impacts, service failures and downtime. By ensuring your staff have the right people to talk to when they are having problems with their IT services ensures they stay productive.