IT Infrastructure Management
IT Infrastructure
In the digital age, an organisation needs more than just hard-working employees, it needs a secure and reliable platform for them to work on. Without the right infrastructure in place, you may suffer from poor user experience, a drop in productivity and costs incurred through downtime.
IT infrastructure is defined in ITIL as a combined set of hardware, software, networks, facilities, etc. (including all of the information technology related equipment) used to develop, test, deliver, monitor, control, or support IT services. Associated people, processes, and documentation are not part of IT Infrastructure.
Network infrastructure is a core factor of the IT Infrastructure and refers to the resources of a network that make network or internet connectivity, management, business operations and communication all possible. Network infrastructure typically comprises both hardware and software, and it enables computing and communication between users, services, applications and processes.
Infrastructure Management
Our IT infrastructure management team are responsible for the backbone of your business, monitoring and maintaining both physical and virtual services in real-time:
- Hardware
- Software
- Security (Firewall/Anti-Malware/Anti-virus)
- Maintenance/service updates
- Capacity monitoring/planning
- Storage Management and Backups
- Network utilisation
- Resource allocation
- Internet/Network/Device/Resources availability
- Environmental issues
- Physical and virtual management
- Wireless and wired network operations
- Asset lifecycle Management
With the advent of cloud technology, satellite offices and remote working, we also include Remote Infrastructure monitoring and maintenance.
Key Components of IT Infrastructure
- Hardware – comprises routers, switches, data centers, servers, hubs, computers, and more.
- Network – covers firewalls and security, internet connectivity, and network enablement.
- Operating system (OS) platforms – typically dominated by Windows and Linux systems. The software manages system activities and resources.
- Software – incorporates various types of productivity applications. Customer relationship management (CRM) and enterprise resource planning (ERP) programs are good examples.