Support & Maintenance
- Support & maintenance
Proactive – Approachable – Reliable I.T. Support and Services
Our Support boasts instant unlimited remote and help-desk support, eliminating the need for site visits and prolonged downtime.
System Force I.T., offer support and maintenance (Both contract and Adhoc), to all users of computer systems. We support most platforms, ranging from the Microsoft Windows bases as well as Apple through to some versions of Linux.
Because every company has a different computer support need, we pride ourselves in making sure that we offer the very best service and support available to the client, Either by customising the support plans available to that client or working with the client to clearly identify the roles of support needed, making complicated I.T. support a thing of the past.
System Force, is managed and owned by I.T. Engineers, who want things to be as smooth as possible, this assures you that you know that the solution or support that we have offered you will be the best possible service and compliment your current objectives and business plans.
With today’s technology the majority of computer problems can be resolved remotely by an engineer. Our help desk is manned by qualified and experienced technical engineers who can assist you instantly by connecting to your systems over a secure remote connection.
Server and PC health checks can cause disruption and prolonged downtime, but using System Force IT and our ability to access your network remotely, downtime will become a thing of the past; with out-of-hours network and system checks, our preventative maintenance cures problems before they exist. If an on-site visit is required, an engineer will arrange a convenient time and date to attend site. With state-of-the-art helpdesk ticketing system, and our own service portal, we make sure communication is key, informing you of required upgrades, replacement plans and details of checks and works that have been carried out.
IT Support Benefits
- Fully managed IT Services.
- Remote access to avoid disruption and provide immediate response.
- Out of hours monitoring 24/7, 365.
- Preventative network and server checks/maintenance.
- No call out charges or specialist support premiums.
- Unlimited priority telephone support.
- Unlimited web support plus remote support.
- PC’s and Mac’s supported.
With telephone support, System Force IT prides itself on its response time with less than 30 seconds to answer and a 4 minute fix in most cases. You are instantly connected to an engineer, eliminating long call queues and the worry of being put through to the wrong extension.
System Force I.T., provide both on-site and remote support to clients all over the UK, but our most prominent areas are: Gloucestershire, Worcestershire, Cheltenham and Bristol / Avon
With our remote computer repair support systems we can connect to your systems, whether you systems contain a server or not, meaning that if you are away from your office on a laptop we are able to help you virtually anywhere in the world.
Using our monitoring services allows us to build up trends on how your systems are working and providing valuable insight and services to you and your team.
Even if you don’t require a support contract, we are happy to help with advice and complete works on an ad-hoc basis. If you are contractually obligated to another IT company that have been unable to resolve a problem, we are happy to work with their permission and supervision and access your systems and solve the issue.
Our managed IT support and maintenance services can fit into almost any organisation – From companies that have no internal computer support to those with dedicated team of computer support employees. We work with you and your staff to make sure that your business benefits from the computer systems and software you have.
We Would love to help you more, Want us to contact you and have a chat ? Please fill out the form below – or Call 0845 862 0066 we would love to talk to you !