Managed IT Services for Cheltenham Businesses, Without the Hassle
CHELTENHAM PROFESSIONAL SERVICES & SMES
Managed IT for Cheltenham Businesses, Without the Hassle.
When the London-based MSP charges London prices and the cheap local outfit can’t pass a Cyber Essentials audit, the middle ground gets harder to find. We’ve been quietly supporting UK SMEs since 2006, 10 miles down the A40 from your Promenade office.
No obligation. Plain English. Same-day on-site across GL50 to GL53.
UKAS ISO/IEC 27001:2022 Certified · Microsoft Solutions Partner · Cyber Essentials Practitioners · Certified 3CX Partner · RIPE NCC Member · Same-day on-site across Cheltenham GL50–GL53
Sound familiar?
FCA & insurer questions are getting harder to answer
Your compliance officer or your insurer now asks for evidence, not assurances. Cyber Essentials. ISO 27001 alignment. Documented backup tests. Most accountancy and financial firms in Cheltenham can’t produce that paperwork on demand, even when the IT is fundamentally sound.
The IT provider relationship has gone quiet
Tickets get raised, fixes happen eventually, but the strategic conversation stopped a year ago.
No quarterly review. No documented roadmap.
You’re paying for managed IT but managing it yourself.
Microsoft 365 is a black box
Licensing creep, mailboxes for ex-staff, MFA gaps you can’t measure, SharePoint structures nobody documented. Your accountant flags the spend. Nobody can confidently say what’s needed and what isn’t.
We’ve seen this before, and we know how to fix it.
Cheltenham’s commercial mix runs heavily to professional services, healthcare, education and FCA-regulated firms. Each of those sectors has its own compliance posture and its own tolerance for IT risk. The single biggest pattern we see is the gap between what the IT provider claims is happening and what’s documented.
System Force IT has been supporting UK SMEs since 2006. We’re UKAS ISO/IEC 27001:2022 Certified, a Microsoft Solutions Partner, Cyber Essentials Practitioners, Certified 3CX Partner and RIPE NCC Members. The certifications matter to your insurer and to your compliance officer. What they represent for you day-to-day is a way of working that produces evidence as a by-product, not as an afterthought.
How it works
1. Book a 30-minute call
A senior engineer. Not a salesperson. We map what’s running, what’s missing, where the compliance evidence lives, and where the risks sit. No proposal at the end of the call.
2. We audit your IT
An hour or two of our time after the call. Cyber posture, Microsoft 365 health, backup integrity, network, devices, support contract review. We document what we find in plain English.
3. You get a written report
Within five working days. Prioritised, costed, ready to share with your compliance officer, your insurer or your board. Yours to use, whether you switch to us or not.
A Cyber Essentials Plus assessor will spend 30 minutes finding gaps that have been quietly there for years. Better the gaps surface in an audit you commissioned than in one your insurer commissioned after a claim.
What our Cheltenham managed IT service covers
- Managed IT support – same-day on-site across GL50 to GL53, defined SLAs, UK helpdesk during business hours.
- Microsoft 365 management – licensing optimisation, identity hardening, Teams, SharePoint, Intune device management.
- Cyber security and Cyber Essentials – gap analysis, certification support, posture management for FCA and insurer audits.
- Backup and disaster recovery – tested, documented, restorable. Built to answer the audit question, not just tick a box.
- Business connectivity – FTTP, leased lines, failover. RIPE NCC Member with our own IP space.
- Business VoIP – Certified 3CX Partner, Microsoft Teams Phone, resilient voice for hybrid teams.
- Network and infrastructure – switching, wireless, firewalling, server and cloud architecture.
- IT consultancy – independent advice on supplier choice, migration timing, and compliance posture.
What better looks like
You stop being the IT person. The compliance officer stops asking the same questions every quarter. Your insurer sees what they need to see without you scrambling. Your accountant sees a predictable monthly cost, not a procession of surprise invoices.
- You know exactly where you stand on cyber security, with evidence not opinion
- You have a written record to share with insurers, FCA reviewers, auditors and your board
- Same-day on-site response across GL50 to GL53 when you need an engineer on site
- Fixed monthly cost, no surprise invoices, no scope creep
- One number to call, one named engineer to recognise when they arrive
Why Cheltenham businesses choose us
Built for the audit question
UKAS ISO/IEC 27001:2022 Certified. Cyber Essentials Practitioners. The evidence your insurer and FCA reviewer need is part of how we work, not a scramble before the visit.
Genuinely local
10 miles from the Promenade via the A40. Same-day on-site across Cheltenham GL50 to GL53, including Montpellier, Pittville, Charlton Kings and the racecourse end.
Structured, not reactive
Microsoft Solutions Partner. Defined SLAs. Quarterly strategic reviews. Documented roadmap. The work continues whether or not you’re chasing it.
20 years for UK SMEs
Independent UK businesses since 2006. Small enough that your engineer knows your environment. Structured enough that holiday cover doesn’t break the relationship.
Book your free Cheltenham IT audit
30-minute scoping call with a senior engineer. Written report within five working days. No obligation, no follow-up sales calls.
Or call us directly: 01452 701355 · Business enquiries only · Response within one working day · No obligation.
Common questions from Cheltenham businesses
Same-day on-site is part of our standard SLA across GL50, GL51, GL52 and GL53. That includes Montpellier, Pittville, Charlton Kings, Up Hatherley, Battledown, the Promenade business district and the surrounding villages. We’re 10 miles from the town centre via the A40, less than 25 minutes door-to-door in normal traffic.
Yes. UKAS ISO/IEC 27001:2022 Certified working practices mean the documentation, audit trails and evidence your regulator and insurer need is generated as part of normal operations. We support several Cheltenham firms in financial services and professional services and can speak fluently to your compliance officer.
Managed IT for a typical Cheltenham SME runs between £25 and £60 per user per month, depending on scope. We give you a written fixed-price quote after the scoping call. No hidden onboarding fees, no surprise invoices.
Helpdesk tickets are answered within minutes during business hours by a UK-based engineer. Same-day on-site is standard. Out-of-hours cover is available as an add-on for businesses that need it.
No. Most onboardings keep the existing systems and replace the support relationship around them. We audit what’s there, document it, and only change things where there’s a clear compliance or risk reason. If something’s working, we leave it alone.
Yes. Gap analysis, remediation, certification support and ongoing posture management. We can certify your business directly or work with your existing assessor. Cyber Essentials is increasingly a precondition for FCA-regulated firms tendering for public-sector work or renewing cyber insurance, so we treat it as a baseline.
Looking at IT support across Gloucestershire? We also support businesses in Gloucester, Stroud and across Gloucestershire. Or read about our free IT audit if you’d like the report without the sales cycle.