IT SUPPORT GLOUCESTER
Our support team is based in the UK, with engineers who understand the environments they support. Many issues can be resolved remotely, while others benefit from a visit in person. Either way, you’ll know who you’re dealing with and what to expect.
UKAS ISO/IEC 27001:2022 Certified · Microsoft Solutions Partner · Certified 3CX Partner · RIPE NCC Member · 20 Years Supporting UK SMEs
Supporting UK Businesses since 2006
Rated on Google reviews
UKAS certified information security
On-site response across Gloucestershire
IT problems rarely happen at a convenient time. When they do, it’s reassuring to be able to talk to someone who understands your systems and can help resolve the issue without unnecessary delays. As a local team, we’re familiar with the businesses and organisations we support, and we’re close by when a hands-on visit is required.
We’re based in Gloucester, with our office and data centre at Waterwells Business Park in Quedgeley. Being locally based means we’re familiar with the area and the businesses that operate here, whether that’s around the Docks and Quays, Waterwells, Gloucester Business Park in Brockworth, or the offices and commercial spaces in Barnwood, Kingsholm and Longlevens.
When support can’t be handled remotely, having a team nearby makes on-site visits straightforward. We also host infrastructure in our own Gloucester data centre, so the systems we manage are looked after locally rather than entirely relying on facilities further afield
Named UK engineers, honest response times, no overseas call centre and no scripts.
Connectivity drops, failed drives, printers, switches and Wi-Fi across your site.
Across GL1–GL4 and the surrounding postcodes when a problem cannot be fixed remotely.
Suspected phishing, ransomware or a compromised account handled by people who do this daily.
Most issues resolved in minutes over a secure remote session, without waiting for a visit.
Accounts, devices and access set up or shut down the same day.
Email, Teams, OneDrive, sign-in, licensing and access problems sorted fast.
Cyber, cloud and connectivity experts in the same team, not a third party you chase.
For businesses that cannot afford to wait until 9am.
Contract, retainer or ad-hoc – we help whether or not you already have an IT provider.
Need someone to run your IT rather than fix it when it breaks? That is a different job. Our managed IT services in Gloucestershire proactively monitor, patch and manage your whole environment. This page is for hands-on support, on demand, when you need a person, not a plan.
Microsoft 365 outages, sign-in loops, mailboxes over quota, spam-filter mistakes. Diagnosed and back working, usually before your team has finished making coffee. For businesses that cannot afford to wait until 9am.
Dropped lines, dead routers, failed failover. We know Gloucester connectivity and, as a RIPE member, we can get to the bottom of it faster than a generalist.
A dodgy email clicked, a locked file, a strange login. Fast, calm incident response from ISO 27001 certified engineers, not a panicked guess.
Failed hardware, corrupt profiles, a machine that will not boot the morning of a deadline. Same-day on-site, with a loan device if you need one.
Our own operations are audited to the same standard we recommend to clients
Established 2006. We are not the latest rebrand. We are the support desk your accountant has already heard of.
Same-day on-site response across GL1–GL4 and the surrounding postcodes. No overseas helpdesk. No scripts.
Whether you have an in-house team, another provider, or nobody at all, we plug in and help. No rip-and-replace to get support.
Tell us a little about your business and we will come back to you, usually within one working day, with a short review of where you stand. No obligation and no jargon.
Or call us directly: 01452 701355 · Business enquiries only · Response within one working day.
Critical issues: within the hour. Most problems are fixed remotely in minutes, and we offer same-day on-site across Gloucester when they are not. Named engineers, not a ticket queue you shout into.
Both. We offer contract and retainer support with agreed response times, and ad-hoc help when you just need a problem solved. We will be honest about which suits you.
Yes. Plenty of our support work sits beside an in-house team or another supplier, covering overflow, out-of-hours, holidays or specialist areas. We work with what you have.Yes. We start with an audit of what you already have, keep what works and improve what doesn’t, rather than forcing a rip-and-replace.
Both. Most issues are resolved in minutes over a secure remote session. When hands-on hardware is needed we provide genuine same-day on-site cover across Gloucester, because our office and data centre are in Quedgeley.
Yes. We provide out-of-hours and 24/7 cover for businesses that cannot wait until the next working day, including manufacturers and distributors running extended shifts.
IT support is hands-on help when something breaks or you need a change made. Managed IT is proactive: we run, monitor and secure your whole environment so fewer things break in the first place. Many Gloucester clients start with support and grow into managed IT services.
Yes. Suspected phishing, ransomware or a compromised account is handled by ISO 27001 certified engineers who deal with this daily. Call 01452 701355 and say it is a security issue so we prioritise it.
All of it and the surrounding postcodes: GL1 to GL4 and beyond, including the Docks and Quays, Quedgeley, Waterwells, Barnwood, Brockworth, Gloucester Business Park, Kingsholm, Longlevens and Hempsted, plus the wider Gloucestershire towns.
Explore our managed IT services and cyber security, see our work in the case studies, meet the team, or get in touch.
Real reviews from the businesses we support, straight from Google.