IT SUPPORT CHELTENHAM
Cheltenham is one of the most cyber-aware business towns in the UK, sitting at the centre of a regional cluster that includes GCHQ, the National Cyber Security Centre, and a deep network of professional services, financial advisers and creative businesses. The IT and security expectations of Cheltenham businesses are higher than the average UK SME, and rightly so.
UKAS ISO/IEC 27001:2022 Certified · Microsoft Solutions Partner · Certified 3CX Partner · RIPE NCC Member · 20 Years Supporting UK SMEs
Supporting UK Businesses since 2006
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UKAS certified information security
On-site response across Gloucestershire
Cheltenham’s business mix is unusual. Professional services firms (legal, accountancy, financial advice) sit alongside a strong creative and consultancy economy, the regional financial services cluster around the racecourse, the cyber and tech ecosystem around GCHQ, and a healthy mix of independent businesses across the town’s commercial districts. The common thread: client confidentiality, compliance and uptime matter more here than in many comparable UK towns.
Cheltenham is not a town where “good enough” IT support holds up to scrutiny. Clients, regulators, insurers and your own auditors increasingly expect demonstrable security as a baseline, not as a premium add-on.
Generic IT support (break-fix when something goes wrong, antivirus that nobody’s reviewed in three years, Microsoft 365 deployed with default settings, no documented backup strategy) is no longer adequate for the businesses Cheltenham produces. The buyers are more sophisticated. The clients are more demanding. The cyber threat is more active. The IT support model needs to match.
Our managed IT support for Cheltenham businesses is built around the workloads, regulatory expectations and operational priorities of the businesses we serve. A typical engagement includes:
UK-based engineers reachable by phone, ticket and email, with defined response SLAs and a named account contact.
Server, network, endpoint and cloud monitoring 24/7, with engineer triage of issues before users notice.
Properly configured tenants, identity-led access, sensible security baselines, regular review.
Modern EDR (not just legacy antivirus), encrypted devices, MDM where appropriate, structured patch management.
Anti-impersonation defence, DMARC at p=reject, awareness training calibrated to your sector.
Third-party Microsoft 365 backup, server and infrastructure backup, tested restores, documented recovery procedures.Accounts, devices and access set up or shut down the same day.
Cyber Essentials, ISO 27001 alignment, sector-specific evidence (FCA, SRA, DSPT).Email, Teams, OneDrive, sign-in, licensing and access problems sorted fast.
Firewalls, switches, wireless, VPN, structured cabling. Designed, deployed, secured, monitored.Cyber, cloud and connectivity experts in the same team, not a third party you chase.
Modern phone systems, integrated with Microsoft Teams, ready for the PSTN switch-off
Quarterly reviews, roadmap planning, named account management, not just reactive support.
The service is delivered as a fixed monthly cost, scoped to your actual environment. No surprise charges, no project rates for things that should be part of the service, no on-site visit fees within reasonable bounds.
We support businesses across all of Cheltenham’s commercial districts and surrounding villages. On-site engineer response is typically same-day for any postcode in the GL50, GL51, GL52 and GL53 catchment, including:
Town centre and Promenade: professional services, legal and financial firms, retail and hospitality.
Montpellier and Tivoli: independent businesses, consultancies, creative and design.
Kingsditch and Cheltenham Trade Park: distribution, light industrial, trade businesses.
Hesters Way and Arle: light industrial, services, community organisations.
Swindon Village and Wymans Brook: businesses near the M5 J10 corridor, expanding commercial estates.
Cleeve Hill, Bishops Cleeve and Prestbury: village businesses and home offices serving regional markets.
Charlton Kings, Battledown and Pittville: professional and consultancy practices in residential settings.
Wider Cheltenham (Up Hatherley, Warden Hill, Leckhampton): full coverage across the urban and suburban catchment.
For businesses outside the immediate Cheltenham catchment we also serve Gloucester, Tewkesbury and Worcester across the M5/A40 corridor.
We are based in Gloucester, 15 minutes from central Cheltenham, with engineers covering Cheltenham every working day. When on-site work is needed, response is typically same-day. There is no “the engineer is in Birmingham this week” excuse, because there isn’t one to make.
We hold our own UKAS-accredited ISO/IEC 27001:2022 certification. This matters because Cheltenham’s business community, particularly the professional services and financial cluster, increasingly expects demonstrable security from suppliers. We apply the governance we recommend.
Cheltenham has a high concentration of regulated and professional businesses: legal, financial, healthcare, creative agencies serving enterprise clients. Our team has supported these sectors for years and understands the difference between generic SME IT and the IT a regulated practice actually needs. We have specialist pages for legal, healthcare and financial services with the detail behind the headline.
One monthly fee, scoped to your environment, with everything you’d reasonably expect bundled. No project rates for things that should be part of the service, no on-site visit charges within reasonable bounds, no surprise add-ons. The number on the invoice is the number we agreed.
If you are not certain that your IT support is delivering for your business (fast enough response, properly secured, sensibly priced, with the right level of strategic advice), we will review it. The output is a clear, prioritised report with recommendations you can act on. Free of charge, no obligation, completed within seven working days.
Or call us directly: 01452 701355 · Business enquiries only · Response within one working day.
We are based in Gloucester, fifteen minutes from central Cheltenham via the A40. Our engineers cover Cheltenham every working day and same-day on-site response is standard for any postcode in the GL50, GL51, GL52 or GL53 catchment. We are not a London or Bristol provider servicing Cheltenham as an outlying area; Cheltenham is squarely within our home market.
Standard SLAs are: Priority 1 (system down, business halted) within 30 minutes; Priority 2 (significant impact to multiple users) within 1 hour; Priority 3 (single user, non-critical) within 4 hours. On-site response is typically same-day for any Cheltenham postcode. Specific contracts may negotiate tighter SLAs for specific business-critical systems.
Yes. We routinely support practice management software for legal firms (Clio, LEAP, Actionstep, Osprey, ProClaim), accountancy and financial services (Intelligent Office, Iress XPLAN, Sage, Xero, IRIS, Digita, CCH), healthcare (EMIS, SystmOne, Vision, Cliniko, Pabau, Dentally, R4) and engineering (Autodesk suite, SolidWorks, AutoCAD). Our role is to ensure the IT environment around the software performs reliably, which is where most day-to-day issues actually live.
Yes. We deliver Cyber Essentials gap analysis and certification as a structured project with a defined outcome. We also support businesses on the longer ISO 27001 journey, and we hold our own UKAS-accredited ISO 27001 certification, which is unusual among Cheltenham IT providers and matters when your auditors review your supply chain.
Managed IT is scoped to your users, devices, service mix and security requirements. Cyber security, Microsoft 365 licensing and connectivity are typically quoted separately. After a 30-minute scoping call we produce a written, fixed-price proposal based on your actual environment.
Yes. We regularly onboard Cheltenham businesses from other IT providers. We start with a discovery and IT review covering performance, security, compliance posture and commercial fairness, document the existing environment, transfer administrative access cleanly, and produce a remediation plan for anything that needs improvement. The transition is structured around your operational calendar so business work is not disrupted.
Yes. For businesses where systems must keep running outside 9 to 5 (retail, hospitality, regulated environments with overnight processing, or businesses where IT downtime is operationally critical), we offer 24-hour IT support and 24/7 helpdesk with the same UK-based engineers who deliver business-hours work. For most 9 to 5 Cheltenham businesses, extended business-hours support with strong overnight monitoring is the better answer.Yes. Suspected phishing, ransomware or a compromised account is handled by ISO 27001 certified engineers who deal with this daily. Call 01452 701355 and say it is a security issue so we prioritise it.
Yes. We serve businesses across Gloucester, Tewkesbury, Worcester, the wider Gloucestershire and Worcestershire region, and across the M4/M5 corridor where the engagement justifies it. Cheltenham is a core market for us, not an outlier.
Our Cheltenham IT support sits within our wider managed IT services for Cheltenham, IT infrastructure and security, business VoIP and Cyber Essentials services, backed by our structured IT support and maintenance services. It is part of an integrated, governance-led approach to business IT, not a stack of separate line items.
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