Meet the Team
THE PEOPLE BEHIND YOUR IT
When something goes wrong, you get a name, not a queue.
Behind your account is a named team who know your business and your systems. No anonymous call centre, and no explaining your setup from scratch every time you get in touch.
Gloucester based · Real engineers · Looking after UK businesses since 2006
UKAS ISO/IEC 27001:2022 Certified · Cyber Essentials Practitioners · Microsoft Solutions Partner · Certified 3CX Partner · RIPE NCC Member
You are not calling an anonymous queue
When your IT goes wrong, the last thing you want is to explain your entire setup to a stranger who has never seen it. That is not how we work.
System Force IT has looked after businesses across Gloucestershire and the South West since 2006. Behind your account is a multi-disciplinary team of IT professionals, each with a defined role in keeping your systems running, and a dedicated account manager who knows your environment. We deliver IT as a structured, governed service, backed by UKAS ISO/IEC 27001:2022 certification, rather than reactive break-fix support.
Meet the team
Jez Walton
Managing Director and Technical Director
Jez Walton is the Technical Director and co-owner of System Force IT, with extensive experience in IT infrastructure, cyber security, managed services and business continuity. He leads the company’s technical strategy, oversees the development of its service and security platforms, and ensures clients receive reliable, secure and resilient technology solutions. Jez also works closely with the engineering team on complex projects, emerging technologies and the continual improvement of System Force IT’s services.
Specialisms:
network and system security, ISO 27001, network design and implementation. 30+ years in IT, 20 as founder of System Force IT.
Outside work, Jez enjoys travelling, practical projects and exploring new technology, though he is rarely far from an interesting technical challenge.
Adrian Ayland
Business Development Director
Sam Anderson
Business Development Manager
After 15 years working as a hairstylist, Sam pursued another lifelong passion: IT and technology. Following a successful move into IT project management, he joined System Force IT as Business Development Manager, where he enjoys building strong client relationships and working with some of the most innovative organisations he has met in his career.
Specialisms: customer success and SME IT solutions. Certifications: Google Project Management, PRINCE2 Foundation, Google Cybersecurity, Lenovo Modern Workplace, Cynet Certified.
Away from work, Sam is a music fan and a firm believer in Tim Cappello’s “I Still Believe” from The Lost Boys.
Ross Butler
Support Director
Ross has been with System Force IT since its inception and is proud to be one of the company’s two founding directors. As a senior technical escalation point he supports the helpdesk team and resolves complex technical issues, and works closely with Jez on project-based work and infrastructure. His expertise includes Microsoft 365 migrations, designing scalable server and network infrastructure, and building virtual environments, primarily using Proxmox. He also supports the sales and accounts teams, making sure clients receive practical, future-proof IT and exceptional service.
Specialisms: Microsoft 365 migrations, server design and specification, virtualisation (VMware and Proxmox), network design, firewall security and configuration, and system builds.
Away from work, Ross is a keen gamer (beat ’em ups, platformers, FPS and racing) and enjoys fishing to unwind.
Oli Morgan
Director of Engineering
Oli leads our engineering team, overseeing projects from planning through to delivery. He specialises in building secure, scalable network infrastructures from the ground up, including firewall deployment and configuration, and is our lead 3CX and VoIP specialist. Beyond networking he also works with door-entry and CCTV systems, and is passionate about delivering practical, high-quality solutions that make technology just work.
Specialisms: 3CX and VoIP, technical support and troubleshooting, network security and optimisation, firewall configuration and management.
Justin Walton
Service Desk Manager
After 28 years as a field engineer, Justin took the leap in-house to lead the helpdesk team, supporting the engineers and workshop teams when needed. With 32 years in IT, his focus is customer service and making sure every issue is resolved within SLA.
Specialisms: customer service and SLA-driven service desk management. Certifications: IT degree (University of Maryland), Dell, Apple and HP qualified engineer, 3CX qualified.
Justin’s motto: life is for living, so enjoy IT.
Your account manager: a single point of contact
Your dedicated account manager is your first port of call for anything beyond day-to-day support, from service questions and planning through to billing and escalations. They know your environment and your business, and they make sure the right people are working on the right things.
How our support team is structured
1st line support
Handles the majority of day-to-day requests, resolving most issues remotely or over the phone.
2nd and 3rd line engineers
Deeper technical expertise for servers, networks and infrastructure when an issue needs it.
Network Operations Centre
Monitors your systems around the clock and acts on alerts, often before you notice a problem.
Accounts and client care
Looks after billing, statements, renewals and new requirements, so nothing falls through the cracks.
You get a team who know your name, your systems and your business, not a ticket number in a queue.
Talk to the team
Tell us what you need and the right person will come back to you, usually within one working day. No obligation and no jargon.
Or call us directly: 01452 701355 · Business enquiries only · Response within one working day.
Common questions
Yes. Every managed client has a named account manager who knows your business, with the wider support team behind them.
Our team and our own data centre are in Gloucester, at Waterwells Business Park in Quedgeley. We support businesses across Gloucestershire and the South West on-site, and UK-wide remotely.
System Force IT was founded in 2006 and has grown into one of Gloucestershire’s established managed service providers, holding UKAS ISO/IEC 27001:2022 certification.
Learn more about System Force IT, see our work in the case studies, or get in touch.