System Force IT delivers fully managed business VoIP phone systems to organisations across Gloucester and the surrounding region. Unlike basic VoIP resellers, we manage the complete telephony environment – from initial design and number porting through to ongoing monitoring, configuration changes and fault management.
Our business VoIP service is designed for organisations that need a professional, reliable telephony solution without the complexity of managing it themselves. We handle everything.
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Business enquiries only • No obligation • We respond within one business day
Many businesses can buy a basic VoIP service from a reseller and configure it themselves. A managed business VoIP service is fundamentally different:
• Proactive monitoring: We alert on call quality degradation, system faults and service issues before they affect your operations
• Managed configuration: We make all changes to call routing, extensions, hunt groups and auto-attendant on your behalf
• 24/7 support: VoIP faults are treated with the same urgency as any other business-critical IT incident
•Integration: Your VoIP system is managed alongside your IT support, connectivity and security – not as a separate silo
•Compliance alignment: Call recording, retention and access controls are configured in line with your regulatory requirements
We configure professional auto-attendant menus that route callers to the correct department or individual – no switchboard operator required. Multi-level IVR (Interactive Voice Response) systems are available for larger organisations.
We configure hunt groups to distribute incoming calls across a team – simultaneous ring, sequential ring, or round-robin strategies – based on your business requirements. Overflow and failover rules ensure calls are never lost.
Call recording is available for compliance, quality assurance and training purposes. Recordings are retained according to your specified policy and stored securely. Access controls ensure only authorised users can retrieve recordings.
Voicemail messages are automatically transcribed and delivered to the relevant user’s email inbox – so messages are never missed, even when staff are away from their desk.
We manage your complete number estate – geographic numbers, 03 numbers, freephone lines and non-geographic numbers. New numbers can be added and ported numbers transferred with no disruption to service.
The PSTN switch-off means that all traditional analogue and ISDN telephone services will be withdrawn. For Gloucester businesses, the deadline to migrate is not optional – it is a business continuity requirement.
System Force IT manages the full migration from legacy telephony to business VoIP. We assess your current telephony estate, design the replacement system, manage number porting and configure call handling – all before your existing service is withdrawn
Business VoIP works best as part of an integrated managed IT service. When telephony, connectivity, security and IT support are managed by a single partner, performance issues are identified and resolved faster – without finger-pointing between separate suppliers.
Q: What is the difference between VoIP and business VoIP?
A: Basic VoIP is a self-managed service – you buy the technology and configure it yourself. Business VoIP is a fully managed service where we handle configuration, monitoring, changes and support. For most businesses, the managed approach is significantly lower effort and more reliable.
Q: Can you integrate business VoIP with Microsoft Teams?
A: Yes. We integrate business VoIP with Microsoft Teams using direct routing, enabling Teams to function as your business phone system. Staff can make and receive external calls from within Teams on any device.
Q: How is call quality maintained on a VoIP system?
A: Call quality depends on both the VoIP configuration and the underlying connectivity. We manage both – provisioning Quality of Service (QoS) settings on your network to prioritise voice traffic, and monitoring call quality proactively to identify and resolve degradation before it becomes noticeable.
Q: Is business VoIP suitable for multi-site organisations?
A: Yes. Business VoIP is particularly well-suited to multi-site operations – a single hosted system can serve all locations under one number plan, with inter-site calls made at no additional cost. We design and manage multi-site telephony architectures for Gloucester businesses of all sizes.
Request a Business VoIP Assessment — Gloucester and South West
